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Store Policies

 

Return Policy
You may return most new, unopened items sold and fulfilled by Card Titan within 7 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). Due to the volatile nature of the Magic singles market, we do not accept returns or exchanges on singles. The exceptions to this policy are when a customer receives a damaged or incorrect item.

Refunds
Refunds are requested after we receive and process your return. You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (see below for specific guidelines). We'll notify you via e-mail of your refund once we've received and processed the returned item.

If you pay by:

Your refund will go to:

... time until return is processed:

Credit Card

Credit Card

3-5 business days

Bank Account

Bank Account

Up to 10 business days

Check OR

Money Order

Store Credit Balance
(to request a check, email us)

1 business day

 

Banning & Un-Bannings
Periodically, Wizards of the Coast changes the legality of cards (i.e. banning or unbanning) from the Magic: the Gathering collectable card game. These changes are published at 12:00am EST and can have a huge impact on the price of cards. We are normally closed for business during these late night announcements so changes to prices that reflect the newly banned or unbanned cards won't be done until the next business day. Because of this, we reserve the right to cancel any order made between 12:00am and 12:00pm that include cards that are affected by such an announcement. 

 

Order Limits
We reserve the right to cancel and refund any customer order who abuses the limits set on any item within a 24 hour period. We will however honor the first transaction made regardless of the price.

 

Your Privacy
Card Titan is committed to protecting your privacy. We only use the information we collect about you to process orders and to provide support and upgrades for our products. Please read on for more details about our privacy policy.

What information do we collect? How do we use it?
When you order, we need to know your name, e-mail address, mailing address, credit card number, and expiration date. This allows us to process and fulfill your order and to notify you of your order status. When you enter a contest or other promotional feature, we may ask for your name, address, and e-mail address so we can administer the contest and notify winners. You agree to be added to our mailing list for future promotions and deals. When you order through our website, you are opting in to receive newsletters about promotions, coupons, and important company announcements. All emails are sent through ConstantContact and you may opt out if you wish to no longer receive newsletters from us or our MTG partners.

How does Card Titan protect customer information?
We use a Secure Server for collecting personal and credit card information. The secure server layer (SSL) encrypts (scrambles) all of the information you enter before it is transmitted over the Internet and sent to us. Furthermore, all of the customer data we collect is protected against unauthorized access.

What about "cookies"?
"Cookies" are small pieces of information that are stored by your browser on your computer's hard drive. We do not use cookies to collect or store any information about visitors or customers.

Will Card Titan disclose the information it collects to outside parties?
Card Titan does not sell, trade, or rent your personal information to companies not affiliated with Card Titan. Card Titan may provide aggregate statistics about our customers, sales, traffic patterns, and related site information to reputable third-party vendors, but these statistics will not include personally identifying information.

Card Titan may release account information when we believe, in good faith, that such release is reasonably necessary to (i) comply with law, (ii) enforce or apply the terms of any of our user agreements or (iii) protect the rights, property or safety of Card Titan, our users, or others.

In Summary
Card Titan is committed to protecting your privacy. We use the information we collect on the site to make shopping at cardtitan.com as simple as possible and to enhance your overall shopping experience. We do not sell, trade, or rent your personal information to others.

Your Consent
By using our Web site, you consent to the collection and use of this information by Top Deck Games,LLC (parent company of Card Titan). If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.

Card Titan also provides links to affiliated sites. The privacy policies of these linked sites are the responsibility of the linked site and Card Titan has no control or influence over their policies. Please check the policies of each site you visit for specific information. Card Titan cannot be held liable for damage or misdoings of other sites linked or otherwise.